Privacy Policy free88 —
Protection of Your Personal Data

1. Introduction and Scope of This Policy

Welcome to the free88 Privacy Policy. This document transparently explains how free88 ("we", "Platform") collects, uses, discloses, stores and protects your personal information when you use our services at free88.vin.

By registering and using the free88 platform, you confirm that you have read, understood, and accepted the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team to close your account.

This policy applies to all users of the free88 platform, including visitors, registered members, and any individuals who interact with our services through our website, mobile app, or official communication channels.

2. Types of Information We Collect

Free88 collects several categories of personal information to ensure our services operate smoothly, securely and in compliance with legal requirements. The main categories of data we collect are:

Data Categories	Example Information	Purpose of Collection
Identity Information	Full name, identification card number, date of birth	Identity verification (KYC), legal compliance
Contact Information	Email, phone number, address	Account communications, transaction notifications
Financial Information	Bank account number, bank name, transaction records	Processing deposits and withdrawals
Usage Data	Login, game history, wagering records	Service enhancement, fraud detection
Technical Data	IP address, device type, browser, operating system	Account security, unauthorized access detection
Communication Data	Chat logs, support emails, feedback	Customer service improvement, dispute records

We do not collect sensitive personal information such as biometric data (except for specific identity verification purposes), health information, political views, or religious beliefs unless there is a specific legal requirement to do so.

3. How We Use Your Information

Every piece of information we collect is used for a legitimate and specific purpose. free88 will not use your data for any purpose other than those stated in this policy without obtaining your consent first.

• Account Management — To create, verify and maintain your member account securely
• Transaction Processing — To process deposits, withdrawals and all financial transactions accurately and securely
• KYC Identity Verification — To verify that you are a legitimate individual and meet the minimum age requirement of 18 years
• Fraud Prevention — To detect and investigate suspicious activity to protect you and the platform
• Legal Compliance — To meet legal obligations including anti-money laundering (AML) requirements
• Service Communications — To send transaction notifications, security updates and important account information
• Platform Improvements — To analyse usage patterns and enhance your gaming experience
• Targeted Promotions — Display relevant offers and promotions based on your gaming interests (opt-out available)
• Customer Support — To help resolve issues and complaints efficiently using previous interaction records

4. Information Sharing and Disclosure

Free88 understands that your trust is our most valuable asset. We only share your personal information in limited and specific circumstances as follows:

• Payment Service Providers — To process deposits and withdrawals via FPX, DuitNow, Touch 'n Go eWallet and other approved payment channels
• Game Software Providers — To enable access to games provided by our licensed suppliers, with the minimum data necessary
• Regulatory Authorities — When required by law, court order or an enforcement agency with valid jurisdiction
• Identity Verification Services — With trusted third parties for KYC verification and anti-fraud checks
• Auditors and Legal Advisors — To fulfil internal and external audit requirements, limited to information that is strictly necessary

In all of the above data-sharing situations, free88 ensures that receiving parties are bound by strict confidentiality agreements and comply with data protection standards equivalent to or higher than our own.

5. Cookies and Tracking Technologies

The free88 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform operates at its best. Cookies are small text files stored on your device when you browse our website.

The following are the types of cookies we use:

• Essential Cookies — Required for core platform functions such as login, game sessions and security. These cookies cannot be disabled.
• Performance Cookies — To collect anonymous data on how you use the platform to help us improve our services.
• Functional Cookies — To save your preferences such as language, time zone and display settings for a more personalised experience.
• Marketing Cookies — Used to display relevant ads and promotions. You may decline these cookies without affecting core platform functionality.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the free88 platform.

6. Data Retention Period

Free88 retains your personal information only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law. In general, data retention periods are as follows:

• Active Account Data — For the duration your account is active plus 7 years after closure for legal compliance
• Financial Transaction Records — Minimum 7 years in accordance with Malaysian financial regulatory requirements
• Security and Access Logs — 12 months for security investigation and fraud detection purposes
• Support Communication Records — 3 years from the date of last interaction for future dispute reference
• Marketing Data — Until you withdraw consent or request data removal

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered, or fully anonymised for aggregate analytics purposes only.

7. Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by free88:

• Right of Access — You have the right to request a copy of the personal data we hold about you
• Right to Rectification — You may request that we correct any inaccurate or outdated information
• Right to Erasure — In certain circumstances, you may request that we delete your personal data
• Right to Withdraw Consent — You may withdraw consent for data processing at any time
• Right to Object to Processing — You may object to the processing of your data for direct marketing purposes
• Right to Data Portability — You may request your data in a machine-readable format

To submit any request relating to the above rights, please contact our customer support team via live chat or email at [email protected]. We will process your request within 21 business days from the date of receipt.

8. Cross-Border Data Transfer

In the course of platform operations, there are situations where your personal data may be transferred to or processed in countries other than Malaysia — for example, for cloud data storage or processing through international service providers.

Free88 ensures that any cross-border data transfers are carried out with adequate safeguards, including:

• Ensuring the recipient country maintains an equivalent level of data protection
• Executing binding data transfer agreements with service providers
• Using internationally recognized contractual protection mechanisms

9. Information Security

Free88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include:

• Data encryption in transit using TLS 1.3 and SSL 256-bit protocols
• Data encryption at rest in the database using AES-256
• Two-factor authentication (2FA) for member account and internal system access
• Round-the-clock 24/7 monitoring by a dedicated cybersecurity team
• Regular penetration testing by independent third parties
• Mandatory information security training for all free88 staff
• Tested and verified incident response procedures

While we take all reasonable steps to protect your data, please note that no security system is completely foolproof. Should a data breach involving your information occur, we will notify you within 72 hours of discovering the incident, in line with industry best practices.

10. Privacy Policy Updates

Free88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements or technological developments. Any material changes will be communicated to registered members via:

• In-platform notification at least 14 days before changes take effect
• Email to your registered address
• Clear notice displayed on the free88 homepage

Continued use of the free88 platform after the effective date of any changes constitutes your acceptance of the updated policy. The most recent update date is always shown at the top of this document for your reference.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please contact our Data Protection Officer at [email protected]. We are committed to responding to every inquiry within 3 business days.